At Sysmex, customer care is more than just an empty phrase. It’s a commitment to take diagnostics to a new level, working together with our customers to improve every step of the healthcare journey.

'We are extremely satisfied with the collaboration between our medical laboratory and both the technical service and scientific department of Sysmex. The level of professionalism and expertise demonstrated by the Sysmex team has been outstanding. Their support in maintaining and optimising our laboratory equipment has been invaluable, ensuring that we can deliver accurate results efficiently.'

Aneta S., Synevo Medical Laboratory in Gdansk

How do we do it

Technical Service

Excellence all round – at Sysmex, we know how important uninterrupted operations are. That’s why we deliver outstanding technical service to ensure that your teams can stay focused on patient care.

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Application Support

Empowering quality testing and optimising performance for long term value

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Optimising performance

We are proud of our track record – we work together with our customers in every step of the healthcare journey to ensure that every one of them gets the maximum clinical value from our products.

'We live and breathe service, and we are committed to ensuring our customers feel confident and comfortable with the support we provide.'

Jörg Röhl, Senior Vice president Technical Service, Sysmex Europe

Better outcomes for all

Our customers benefit from trusted, long-term relationships with highly skilled customer care specialists.

Building lasting partnerships

Technology is in a state of constant evolution. We innovate at the leading edge to ensure you benefit from the latest advancements.